Massey MBA – Design Thinking


In December 2015 I worked with Professor Hamish Gow to teach Design Thinking and Service Design to students on the MBA at Massey University. The weekend-long, jam-style event fused design thinking, service design and business innovation tools and techniques to introduce MBA students to new approaches for innovation. The weekend focussed on regional development in the Horowhenua, a region rich in horticulture … Read More

Place as a Service – PaaS


What does it look like when you think of a place, as a service? How can communities bypass the often clunky and long time frames of government processes to improve where they live? How can people create and own the changes that is required to make their community thrive again? What makes a great place to live? We don’t know, … Read More

Welly Gov Jams


After attending the Global Service Jam in Auckland in 2013, I returned to Wellington and started the Welly Gov Jams with Sherry McDonald and Sam Ng. The concept was for vendors to give back to the service design community by providing design experts to facilitate the jams. These events were provided free of charge to government agencies and acted as … Read More